Director, Information Technology - Toronto

Position Overview

Reporting to the COO, the Director of Information Technology (IT) will be responsible for the leadership and management of the overall IT function and for the effective and efficient delivery of IT services for the firm. This includes having a "hands on" approach to identifying and creating business process improvement solutions through the leverage and adoption of digital technologies that will optimize the firms' performance and productivity. With the firm in the midst of a significant transformation, the Director, Information Technology will play a key leadership role, providing the IT vision and execution to help enable this transformation.

He / she will sit on the firm's senior staff management team and make a major contribution to the overall operations of the organization.


  • Work with the senior leadership team to define and develop the required IT strategies and plans to support the achievement of the planned business growth and profit objectives for the firm.
  • Accountable for the leadership of the five-person IT organization (IT Manager, Infrastructure, Help Desk and Training) and the management of the associated human, technical and financial resources, and the related controls.
  • Accountable for the delivery of the required IT services to enable the firm to be more effective. This includes the following capabilities:
    • Strategy and Innovation
    • Business Alignment and Relationship Management
    • Solution Delivery and Support
    • Business Intelligence
    • Business Process Alignment and Improvement
  • Accountable for the delivery of the required services to operate the IT Utility to enable the firm to be more efficient. This includes the following capabilities:
    • Service Management
    • IT Infrastructure Management
  • Accountable for the delivery of the required services for IT to be effective and efficient in the achievement of its mandate. This includes the following capabilities:
    • Project Planning and Program Management
    • Supplier Relationship Management
    • IT Architecture
    • IT Business Performance Management
    • IT Competencies and Culture
  • Accountable for the selection and management of third party relationships providing IT services to the firm.
  • Accountable to continually deliver greater value from IT investments and improve the organization's performance through the productive use of information technologies.
  • Accountable for IT executive support of external customer relationships, including both existing customers and new prospects.

Key Performance Deliverables

In light of the identified responsibilities, the following are specific deliverables that the position is designed to deliver:

  • An updated IT Strategy that is kept current and approved by the senior leadership team;
  • IT Work Plans that are aligned with the approved strategy, within the defined financial parameters and supported by the appropriate business partners within the firm;
  • IT Governance and Controls to manage the IT investments and services and to protect the related assets of the firm, including IT Risk Management areas such as Disaster Recovery Plans, regular external IT Security Reviews, third party software license compliance confirmation and IT Asset Lifecycle Management disciplines.
  • IT Projects that are delivered on time, within budget, according to the defined scope and supported by effective Change Management practices to maximize the technology adoption and related value;
  • IT Service Levels that are in keeping with the needs of the business and compatible with industry standard frameworks, whether the services are delivered internally or outsourced to third parties; and
  • An IT organization that is agile and effective in meeting the ever-changing information technology needs of the firm.

Candidate Profile

  • Minimum Bachelor's degree in computer science, or an acceptable combination of education and relevant experience required.

  • Minimum 10 years of direct work experience in an IT management capacity required

  • Advanced overall knowledge of digital technologies, including networking, operating system, databases, server architectures, web design/application principles and tools, programming concepts, software development cycles, associated tools and platform management and risk management disciplines.
  • Related business experience within the legal industry sector would be desirable.
  • Prior experience leading IT transformation (leading process improvements, efficiencies and cost benefits), including change management across an organization.
  • Highly effective project and program management skills.
  • Sound leadership, staff management, and teambuilding skills.
  • Ability to explain technical concepts and theories to non-technical audiences.
  • Highly self-motivated with a bias to results delivery over planning.
  • Strong negotiation and prioritization skills.
  • Able to influence others and effect change of direction, while keeping participants fully engaged.
  • Able to effectively communicate with individuals at all levels of the organization.

Please contact Ian Collyer at Boyden Canada to apply: